Does Sunabet sell my personal information to third parties?

No, Sunabet never sells your personal information. We only share limited data with service providers necessary for platform operations, and even then, strict confidentiality agreements are in place.

Will my data be deleted if I close my account?

Most data is deleted within 5 years of account closure. However, transaction records may be retained longer to meet legal obligations. To request data deletion, email support@sunabet.ws.

Does Sunabet track my location?

Sunabet determines only approximate city-level location from your IP address, used solely for fraud prevention and service availability checks. We do not track GPS or precise geographic location.

How do I opt out of marketing emails?

Every marketing email includes an "Unsubscribe" link. Clicking it will immediately stop all marketing communications. You can also update your notification preferences from Account Settings or by contacting our support team.

Are my KYC documents secure?

Yes, your KYC documents are stored on servers secured with AES-256 encryption. Only authorized verification staff can access them, and access is further restricted once verification is complete.

sunabet | Privacy Policy — Your Data, Protected

Introduction
What Information We Collect
How We Collect Data
Purpose of Data Use
Data Retention & Security
Sharing with Third Parties
Cookies Policy
Your Rights
Minor Protection
Policy Updates
Contact

This Privacy Policy applies to all users of the Sunabet platform. By accessing or registering on the platform, you agree to the terms of this Privacy Policy.

1. Introduction & Commitment

Sunabet is built on the trust of users across Bangladesh. We believe your personal data belongs to you alone — which is why Sunabet's Privacy Policy is designed to uphold the highest standards of data protection.

In this Privacy Policy, we clearly explain what data we collect, why we collect it, how it is stored, and when it may be shared with others. Our goal is to protect your privacy with complete transparency.

Sunabet follows international data protection standards. We never sell your personal information or share it with third parties without your consent. Feel free to reach out to our team with any questions about our Privacy Policy.

2. What Information Is Collected

Sunabet collects two types of information — details you provide directly, and data collected automatically while you use the platform.

Directly Provided Information

Identity Information: Full name, date of birth, National ID number or passport number.
Contact Information: Email address, mobile number, residential address.
Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and transaction history.
Account-Related: Username and password (stored in encrypted form).
Verification-Related: Copies of documents submitted during the KYC process.

Automatically Collected Information

Device Information: IP address, browser type, operating system, and device ID.
Usage-Related: Page visits, session duration, links clicked, and betting patterns.
Location Data: Approximate location (up to city level), determined from your IP address.
Cookies & Tracking: Session cookies, preference cookies.

Sunabet never stores your full password. Passwords are always hashed using one-way encryption (bcrypt), meaning our staff cannot view your password either.

3. How We Collect Information

Sunabet collects your information through the following methods:

Registration Form: Information provided when you create an account on Sunabet.
KYC Verification: Documents uploaded for identity verification.
Transaction Processing: Mobile banking details used during deposits and withdrawals.
Customer Support Interactions: Messages sent via live chat or email.
Automatic Logging: Logs automatically generated by the server while you use the platform.
Cookies: Small data files stored in your browser.

4. Purpose of Data Use

Sunabet uses your information only for specific, legitimate purposes. See the table below for full details:

Purpose	Data Used	Legal Basis
Account Creation & Management	Name, email, mobile	Contractual Necessity
Identity Verification (KYC)	NID/Passport, Address	Legal Obligation
Transaction Processing	Mobile Banking Details	Contractual Necessity
Fraud Prevention	IP, Device Info, Transactions	Legitimate Interest
Customer Support	Communication History	Contractual Necessity
Promotional Communications	Email, Mobile	Consent (Opt-In)
Platform Improvement	Usage Statistics	Legitimate Interest

Sunabet never uses your data beyond the purposes stated above. If we ever need to use it for a new purpose in the future, you will be informed in advance.

5. Data Retention & Security

Sunabet stores your data with the highest level of security. Our servers are hosted in internationally certified data centers with 24/7 security monitoring.

Technical Security Measures

SSL/TLS Encryption: Every connection is secured with 256-bit SSL.
Data Encryption: Stored sensitive data is encrypted with AES-256.
Firewall: Advanced firewall and DDoS protection are active.
Access Controls: Only authorized personnel are permitted to access specific data.
Regular Audits: Regular penetration testing to identify and address security vulnerabilities.
Backup: Data is regularly backed up and stored in a secure location.

Data Retention Period

Sunabet retains necessary data for as long as your account is active and for up to 5 years after closure. Certain information may be kept longer to meet legal obligations.

Part of keeping your account secure is up to you. Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

6. Sharing Information with Third Parties

Sunabet never sells your personal information. However, certain data may be shared in the limited circumstances described below:

Payment Processors: Only the minimum necessary information is shared with mobile banking providers to process transactions.
Law Enforcement: With government authorities when required by a court order or lawful investigation.
Fraud Prevention Services: With trusted partners to help maintain account security.
Technology Service Providers: Hosting and cloud service providers that operate the platform, all bound by strict confidentiality agreements.

In all such cases, only the minimum necessary data is shared. All third-party agreements include strict confidentiality clauses.

7. Cookie Policy

Cookies are used to enhance your experience on the Sunabet platform. They are small text files stored in your browser.

Cookie Types

Essential Cookies: Strictly necessary for login sessions and security. These cannot be disabled.
Preference Cookies: To remember your language preferences and settings.
Analytics Cookies: To understand which sections of the platform are used most.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

8. Your Rights

Every registered Sunabet user has the following rights over their own data:

Right to Access Data The right to know what personal information we hold about you.

Right to Rectification The right to request correction of any inaccurate or outdated information.

Right to Erasure The right to request deletion of your data where no legal obligation requires its retention.

Right to Restrict Processing The right to request that processing of your data be restricted in certain circumstances.

Data Portability The right to receive your data in a commonly used, portable format.

Right to Object The right to object to marketing communications or the processing of your data.

To exercise any of these rights, please email our support team. We will respond to your request within 30 days.

9. Protection of Minors

Sunabet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

If a parent or guardian believes their child has registered by mistake, please contact us immediately. We will close the account right away and delete all associated data collected.

If a user is identified as a minor, their account will be immediately terminated and all associated data permanently deleted. Sunabet is fully committed to protecting minors from gaming.

10. Changes to Privacy Policy

Sunabet may update this Privacy Policy as needed. For significant changes, we will:

A notification will be sent to your registered email.
We will display a dedicated banner or notice on the platform.
We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

Email: support@sunabet.ws
Live Chat: Chat with us directly from any page on the platform.
Time: 24 hours, 7 days a week.

Our dedicated privacy team will respond to your request within 72 hours.

For any privacy-related matter, write to us directly: support@sunabet.ws — Our Bengali support team is always here to help.

Why Sunabet Is Trustworthy

Our Commitment to Protecting Your Privacy

Sunabet's privacy policy isn't just words on paper — it's part of how we operate every day.

Military-Grade Encryption

Every data transmission on Sunabet is encrypted with 256-bit SSL. Sensitive data at rest is protected using AES-256 — the same technology used by the world's leading banks.

AES-256 Secured

Your Data Is Never Sold

Sunabet never sells your personal data to third parties. Your name, mobile number, and email will never reach any advertiser or data broker — that is our commitment.

Zero Data Selling

Fully Transparent KYC Process

Sunabet's KYC verification process is fully transparent. Your ID documents are used solely to verify your age and identity. Once verification is complete, document copies are stored securely.

Secure Verification

24/7 Security Monitoring

Sunabet's security team monitors your account activity 24/7. If any unusual activity is detected, you will be alerted immediately and your account will be secured if necessary.

Real-Time Monitoring

Your Data, Your Control

At Sunabet, you can view, correct, or request deletion of your data at any time — from opting out of marketing communications to closing your account entirely. You are always in control.

Full Control

Full Support in Bengali

Feel free to ask any questions about the Privacy Policy or data protection. Sunabet's Bengali-speaking support team is always ready to answer every question in clear, simple terms.

Bangla Support

Sunabet's Privacy Policy

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